How do I sign up?

• ​​If you are a new customer to Dacotah Paper Company, you'll need to fill out  a customer application to get a customer ID.
  First, please complete the customer application and email it to info@dacotahpaper.com.
  A customer ID will be emailed to you once your application has been processed.
• Register for online ordering here
  Complete and submit the form. An account activation confirmation will be emailed to you within 1-2 business days.
  *Please note: A customer account number is required to sign up for a website account.
• Log in to your new account using your username and password 
  *Please note: your username and password are CASE SENSITIVE.

How do I get online support?

• If you would like assistance with online ordering, please call or contact Customer Service 800-323-7583.

I lost my password. What do I do?

• To reset your password click here. You will receive an email with a link to set a new password. 
• You may also call Customer Service at 800-323-7583, and they will be able to provide you with a temporary password.

I haven't received my e-mail stating my account has been activated?

• Please allow 1-2 business days for your account to be fully activated.
• After 1-2 business days, if you have not received an email with the status of your account, please call or contact Customer Service 800-323-7583 – they will provide you with account information.

Can I have multiple customer accounts under one online account?

• Yes, if you would like to add a customer account to your current online account please call or contact Customer Service 800-323-7583.
• Upon check-out, you will then be able to select which account you would like the order processed.

How do I update my user information?

• Log into your account at store.dacotahpaper.com and update your user information in the user profile section. For assistance, please call or contact Customer Service 800-323-7583.

Can I have my order delivered to an address different than the one under my customer account?

• Approved alternate addresses may be added to your online account. Please call or contact Customer Service

What areas do you deliver to?

• Using our gold and black fleet, we deliver to seven states: North Dakota, South Dakota, Montana, Minnesota, Wisconsin, Nebraska, and Iowa. Check our delivery map or call customer service for details. 

How much is the delivery fee? 

• When delivering on the regular scheduled truck: there is no minimum order, delivery fees, or surcharges. 

What if I need expedited shipping? 

• For urgent orders, we can arrange expedited shipping with an additional freight charge via one of our common carrier partners.

Can I place an order without an online account? 

• You can place orders by phone (800-323-7583), email (cservice@dacotahpaper.com), or through your sales representative. Online ordering requires a registered account for faster processing.

How quickly are web orders processed?

• Web orders entered before 2PM (CST) will be processed the same business day and delivered on your next scheduled truck. You'll get a confirmation email once it's been submitted. 
• If it is after 2PM(CST) on the day your truck is loaded, please call Customer Service at 800-323-7583 to ensure your order is delivered.
• Orders for Monday delivery must be in by Friday at 2PM (CST).

What happens when an item is out of stock?

• If your business is on automatic backorder the item will be backordered and delivered to you once the item comes back into stock.
• If you have any questions regarding stock quantity of items or suggested sub items please call or contact Customer Service 800-323-7583.

Is there a way to find out when my order will be delivered?

• Please call or contact Customer Service 800-323-7583.
• If you need your order before your next scheduled delivery, we can ship it to you with another shipping service if you are willing to pay the freight charge.
  If you would like to ship early with accepted freight charges, please call or contact Customer Service 800-323-7583.

Can I view my order history online? 

• Registered users can view their online order history by logging into their account and selecting order history.

How do I cancel an order?

• If you would like to cancel all or part of an order, please call or contact Customer Service 800-323-7583.
  Please Note: Cancellation will depend on whether or not your delivery truck has been loaded.

How do I return a web order?

• Orders placed via the web can be returned as long as they are in the original packaging and in sellable condition.
• If you would like to return and item, please contact your sales rep. Not sure how to contact them? Click the My Sales Representative tab under My Account
• Please Note: Special orders cannot be returned.

Is pricing available online?

• Yes, log into your account at store.dacotahpaper.com to see pricing. Need an account? Sign up here or call 800-323-7583

What payment methods do you accept?

• We accept various payment methods, including credit cards, ACH, and terms for approved accounts. 
• Please call or contact Customer Service 800-323-7583 for details on your payment terms